FAQs

Check out the answers to some of the most frequently asked questions we receive below. If you can’t find the answer to what you’re looking for, please be sure to reach out. We’re always here to help.

 

CAN I ORDER JUST ONE SHIRT?

​Yes, you can! 

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​WHAT IS YOUR TYPICAL TURNAROUND?

​Our standard turnaround time is currently 5-7 business days from the time that you submit your order. If you have a specific deadline that you need to have met, please notify us when placing your order. Taking more than 24 hours for approving your order will add to your turnaround time. We do have rush options available.

 

WHAT ABOUT MISTAKES?

We will replace the item when the mistake is OUR error. If you approve a proof with a mistake it will be your responsibility. 

 

DO YOU OFFER RUSH SERVICES?

​If time is a factor, please let us know at the start of the conversation. We try to lessen the sting of rush fees. Rush charges get your order to the proverbial front-of-the-line, but delays due to weather, power failures, vendor shortages, and shipping errors, etc. fall outside of even rush charges, which will not be refunded.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

  • Visa, MasterCard, or American Express

  • Email Money Transfer

  • Google Pay

  • Apple Pay

  • PayPal

 

WHAT IS YOUR CANCELLATION POLICY?

​Cancellations made after an order has been placed will be subject to a 25% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments has begun on the order — or once you have given us your artwork mock-up approval to proceed.

Once you have given us permission to print your order, you are 100% financially responsible.

 

WHAT ARTWORK FILES SHOULD I SEND?

We need to be able to open and print your design clearly. Please only provide us with high-quality clear images.

Common file types that may be used include SVG, jpeg, and png.

 

DO YOU OWN THE RIGHTS TO MY DESIGN AFTER MY ORDER?

We will only print your logo for your chosen items. It remains your intellectual property and it is safe with us. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork but for the creation fees. You are the rightful owner and own all artwork you submit to us for printing that is not created by employees at WeCraft Toronto. We will not reproduce your artwork, trademarked or not, without your or the rightful owner’s consent.

 

​HOW DO I PICK A FONT?

​Please visit dafont.com. Select the style of fonts you’d like to consider using, and enter to preview your text in up to 100 fonts at a glance. For our use, we would only need to know the font name that you would like to use.​

 

CAN I BRING IN MY OWN SHIRTS?

If you were to bring your own garments, we may be able to print on them for you, however, please be advised that this does run the risk of the garment reacting in an unexpected way. Anything in our collection is something we’ve printed on before, therefore we know exactly how it will react to the processes we put it through.

​For customer-supplied garments, there is simply no way to know until we try, so there are risks associated with supplying your own garments. We only accept these order requests on a case-by-case basis so it’s best to bring one in before you buy all of them.

When you provide the shirts, we charge for the number of properly printed and we do not cover the cost of misprints when you provide the apparel.

 

HOW DO I GET MY ARTWORK TO YOU? 

You can upload files with each item you purchase from our website or you can send us an email at orders@wecrafttoronto.com with your "order number" as the subject line.

 

BULK ORDERS

For custom orders please send an email specifying your design requirements and quantity to orders@wecrafttoronto.com with the subject line, BULK ORDER